Privacy & Data Safeguards
At Kalajay, we treat your personal information with the same deliberate care and patience that our artisans dedicate to each bead.
Our Sacred Guarantee
We never sell, lease, or monetize your contact information, shopping habits, or gifting history to advertising aggregators or third-party marketing brokers.
1. Information We Collect
When you interact with the Kalajay digital storefront, create a patron account, or place a bespoke creation order, we collect only the necessary details required to fulfill and deliver your handcrafted pieces:
- Patron Identification: Full name, billing and physical delivery addresses.
- Communication Coordinates: Mobile number for OTP authentication and courier transit dispatch, and email address for digital tax invoices.
- Bespoke Custom Specifications: Colorway selections, monogram initials, or wedding gift notes provided during customization.
2. Payment Security & Encryption
Financial transactions on Kalajay are executed through RBI-regulated, PCI-DSS Level 1 compliant payment gateways (such as Razorpay, UPI, and major Indian banking switches).
Kalajay does not store, process, or have access to your full credit/debit card numbers, CVVs, net banking credentials, or UPI MPINs. All transactions utilize 256-bit bank-grade SSL encryption end-to-end.
3. WhatsApp & Courier Transit Updates
Because each Kalajay treasure is individually tensioned and hand-strung, we provide transparent craft progress updates via WhatsApp and SMS:
- Instant confirmation upon order booking.
- Notification when bead stringing commences on our artisan looms.
- Wax-sealed packaging verification and BlueDart / Delhivery tracking link upon dispatch.
You may opt out of WhatsApp dispatch alerts at any time by replying "STOP" to our atelier line.
4. Cookies & Local Storage
We use essential local storage cookies strictly to maintain your active shopping bag, preserve your patron login state, and record your preferred filter parameters on the catalogue. We do not use invasive tracking pixels that monitor your browsing activities outside kalajay.in.
5. Patron Rights & Grievance Redressal
In compliance with the Digital Personal Data Protection (DPDP) Act of India and Information Technology Rules, you retain full rights over your data. You may request an export of your order history or petition for account deletion by writing to our concierge team at: