Shipping & Return Guarantee
Transparent dispatch timelines, Pan-India insured delivery, and our clear 48-hour transit protection pledge for every handmade piece.
Our 48-Hour Guarantee at a Glance
Because every piece is hand-strung to order, here is exactly how we protect your purchase.
100% Free Remake
We take complete responsibility if your piece arrives with any of the following within 48 hours of delivery:
- •Transit damage, chipped crystals, or crushed box frames.
- •Incorrect item, colorway, or variant dispatched.
- •Structural clasp, handle, or wire tension fault.
Exceptions
Due to the handcrafted, made-to-order nature of each piece, we cannot accept returns for:
- •Change of mind or arbitrary returns after dispatch.
- •Bespoke custom-monogrammed or customized favors.
- •Natural microscopic bead tone variance inherent in handmade glass.
24–48 Hr Turnaround
How we resolve valid claims swiftly and without friction:
- 1.Send photo/video to WhatsApp within 48h of unboxing.
- 2.Our studio concierge approves within 4 working hours.
- 3.Priority replacement remake dispatched in 24–48 hours.
Need to request a replacement or report damaged transit?
Click below to start an instant WhatsApp claim with pre-formatted order details.
The Journey of Your Little Wonder
Artisan Hand-Stringing
3 to 5 business days. Your creation is individually strung and woven on frames by our master women artisans.
Mumbai QC & Wax-Seal
1 business day. 12-point quality check, lining installation, cotton dust pouch packaging, and antique gold wax stamping.
Express Doorstep Transit
2 to 4 days for Metros, 4 to 7 days for regional pincodes. Insured Pan-India transit with live WhatsApp tracking.
Free Shipping
Complimentary insured courier delivery across all 19,000+ serviceable Indian pin codes.
Flat ₹79
Nominal subsidized courier fee covering padded protective transit and live tracking.
Frequently Asked Questions
Have a question about your order or tracking?
Our Mumbai studio concierge is available Monday to Saturday, 10 AM to 7 PM IST.